PAYMENT, AUTO-RENEWAL, AND REFUND POLICY

Document: TC-OPT-COM-REFUND · Version: 1.0 · Effective date: June 18, 2026 · Service: optique.tinycio.com

Details payment, recurring (automatic) charges, and refunds for the Subscription. Part of the Subscription Terms (TC-OPT-COM-OFFER).

1. Payment

1.1. The Subscription is prepaid per period by linked card or by bank/wire transfer against invoice (entities). Prices are exclusive of taxes. Card data is handled by the payment processor; the Provider does not store it.

2. Automatic renewal and recurring charges

2.1. By paying with a card, you authorize recurring automatic charges for each renewal period without separate confirmation. 2.2. The charge occurs on the renewal date at the then-current Plan price; price changes are notified at least 14 days in advance. 2.3. Cancellation: turn off auto-renewal and remove your card anytime in the Customer Portal; effective at period end. 2.4. Failed charges may result in suspension until payment. 2.5. We provide automatic-renewal disclosures and reminders as required by applicable law (e.g., ROSCA and state ARLs).

3. Refunds

3.1. Fees are generally non-refundable. The current paid period is non-refundable once access is provided; future periods charged in error are refunded. 3.2. No refund applies where suspension/cancellation results from your breach of the Terms, the AUP, or law. 3.3. Where a mandatory consumer-protection law grants a non-waivable cancellation/refund right, that right applies. 3.4. Onboarding Services already rendered are non-refundable.

4. Process

4.1. Email we@tinycio.com with your account, amount, reason, and payment details. We review within 10 business days; refunds are issued to the original payment method.

5. Chargebacks

5.1. Contact us first before initiating a chargeback with your bank or card issuer.

Legal notice. US auto-renewal laws require clear disclosure and easy cancellation. Mandatory consumer rules prevail. Not legal advice.